On November 14, Treasury released a report which details the steps that Treasury and other federal agencies took to get the mortgage industry to improve customer service in the Making Home Affordable Program, including through single point of contact requirements. Treasury Release. Treasury Report.
Making Home Affordable Program
Making Home Affordable Supplemental Directive
On February 17, Treasury issued a Supplemental Directive under the Making Home Affordable Program which: (i) provides guidance relating to servicer internal quality assurance and (ii) revises guidance relating to the Dodd-Frank Certification and income verification. The Supplemental Directive will be effective on May 1. MHA Release. Supplemental Directive.